The bottom-line value of Cx

January 2019

Mandip Dulay explores how legal firms can optimise the customer experience strategy in building a sustainable and competitive practice. The environment in which the service industry operates in today continues to evolve at a rapid rate, with the ongoing shift in global dynamics, intense technological intervention and emerging buying patterns of a digitally-connected client. Such megatrends have influenced the critical...

To continue reading this article, Existing users can sign in / subscribe / renew and new users are requested to register.

May 2024

ICCA Congress 2024 Hong Kong - ‘International Arbitration: A Human Endeavour’

05 - 08 May 2024

ICCA's biennial Congresses attract a large number of participants from across the globe and have made significant contributions to the development of dispute resolution theory and practice. Renowned for stimulating in-depth discussion and providing new insights on matters related to international arbitration, the ICCA Congress is the largest regular conference devoted to international arbitration and caters to both practitioners looking to build a practice in international arbitration and experts in the arbitration community.

	Cover Story
	POWERING THE FUTURE
	An analysis of the EU approach to the more sustainable eFuel sector.
	Digital Version

The bottom-line value of Cx

Previous Editions